Elvis A. Martinez

Education

Northern Virginia Community College — Woodbridge, VA
Associates in Computer Science

Northern Virginia Community College — Woodbridge, VA
Associates of Applied Science in IT specializing in Cloud Computing

Work Experience

Davis Defense Group, Inc. — Quantico, VA
Learning Support System (LLS) Helpdesk Representative (CDET) | Aug. 2025 - Present

Provide Tier 1/2 support for MarineNet and Moodle, resolving authentication, access, and course-launch/functionality issues for USMC users while managing Jira Service Desk tickets and compliance requirements.
Create instructional support documentation and media, including MarineNet video tutorials (scripted, recorded, edited) and how-to guides; validate accuracy with senior staff prior to release.
Use admin-level access to test course behavior and troubleshoot platform issues; support incident/event monitoring with clear documentation and escalation when needed.

Projects

Jira Workflow Template | Jira | Dec. 2025 - Present

Built Jira workflow templates and dashboards (using Atlassian plugins) to track Moodle and Diary tickets end-to-end, surface status across workflow stages (current, ongoing, completed, canceled), and improve visibility for prioritization and progress reporting.

EKB Content Migration & QA | Jira, Python, Excel | Jan. 2026 - Present

Supported the migration of MarineNet/Help Center FAQ content into a new EKB knowledge base by transferring and editing articles, applying consistent tagging/metadata, and performing quality control to ensure accuracy and standard formatting.
Downloaded MarineNet Help Center pages as HTML and developed Python pipelines to parse and clean content, deduplicate FAQ entries, and generate updated JSON outputs; produced CSV exports for Excel-based tracking of edits, tagging, and quality control during the migration.

PicanteProduction (Inventory & Invoicing Web App) | Prisma, Azure SQL, Azure App Service | 2025 - Present

Independently designed, provisioned, and deployed the full production cloud environment in Azure (App Service + Azure DB), including database configuration and environment variables; built the application with AI-assisted development for implementation speed while validating requirements and functionality.
Business impact: reduced invoice processing time by ~60%, improved accuracy/consistency, centralized invoice records into a searchable system of record, and established a structured data foundation to enable future reporting/analytics for better business insight and continued expansion to more stores.

Cloud Resume | AWS, S3, CloudFront, Route 53, API Gateway, Lambda (Python), DynamoDB, GitHub Actions | 2025

Built and deployed an HTML/CSS resume as a secure static website on AWS using S3 + CloudFront (HTTPS) with a custom domain via Route 53.
Implemented a serverless visitor counter using JavaScript + API Gateway + Lambda (Python) + DynamoDB, with automated testing and CI/CD deployments through GitHub Actions (front end + back end).

Technology Proficiencies and Certifications

Programming: Python, HTML/CSS (basic)
Software: Active Directory, Office 365, Outlook, Zoom, Excel, AWS/Azure services, VMs
Browsers: Google Chrome, Microsoft Edge, Mozilla Firefox
Networking: LAN, VPN, DNS, Subnetting, VLANs
Platforms: Windows 10/11, macOS, Android, iOS, Chrome OS, Linux
Certificates: CompTIA Network+, CompTIA Security+, CompTIA CySA+ (Expected Apr. 2026)
Clearance: Active Secret Clearance

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